Frequently Asked Questions (FAQ)
About Membership Registration
Q. Is membership registration required to place an order?
A. You can place an order without registering as a member. However, if you register as a member, you will be able to use "My Page" from the "Login Icon" in the upper right corner of the top page, allowing you to skip entering your address and other information for future purchases and enjoy a smoother shopping experience.
Login Icon＝
Login Icon＝
Q. How do I register for membership?
A. You can register by following these steps:
(1) Click the "Login Icon" in the upper right corner of the top page.
(2) Click "Register Here."
(3) The membership registration screen will appear. Enter your "Last Name," "First Name," "Email Address," and "Password," then click the "Create" button.
*Passwords must be 5 characters or more, using alphanumeric characters.
Login Icon＝
(1) Click the "Login Icon" in the upper right corner of the top page.
(2) Click "Register Here."
(3) The membership registration screen will appear. Enter your "Last Name," "First Name," "Email Address," and "Password," then click the "Create" button.
*Passwords must be 5 characters or more, using alphanumeric characters.
Login Icon＝
Q. I can't register for membership.
A. (1) Please check the error message displayed on the screen. If you see the error message "This email address is already associated with an account. If this account belongs to you, you can reset your password.", it means you have already registered with the email address you entered. If you have forgotten your password, you can reset it.
(2) If you see an error message other than the above, or if you are unable to register for any other reason, please contact us using the "Contact Us" link at the bottom of the site.
(2) If you see an error message other than the above, or if you are unable to register for any other reason, please contact us using the "Contact Us" link at the bottom of the site.
Q. How do I withdraw my membership?
A. We apologize for the inconvenience, but please contact us via the "Contact Us" link at the bottom of the site and state that you wish to withdraw your membership. We will process your withdrawal.
About Orders and Shipping
Q. When will my order arrive?
A. Delivery times vary depending on the product.
Our products include made-to-order items. Therefore, the delivery time varies depending on the music box model, number of notes, and processing details (such as name engraving). For specific delivery times, please contact us via "Contact Us" with your order number. We will check the current production status and inform you of the estimated delivery date.
The estimated delivery times for each model are as follows:
Information on Delivery Times
Our products include made-to-order items. Therefore, the delivery time varies depending on the music box model, number of notes, and processing details (such as name engraving). For specific delivery times, please contact us via "Contact Us" with your order number. We will check the current production status and inform you of the estimated delivery date.
The estimated delivery times for each model are as follows:
Information on Delivery Times
Q. Can I check the status of my order?
A. Yes, you can check it.
From immediately after your order to the delivery of your package, you can view the current status at any time on our dedicated page.
To check, please have your "Order Number" (e.g., #1234) listed in your order completion email and the "Email Address" used at the time of order ready, and access the following page:
▶︎ Check Order and Delivery Status Here
From immediately after your order to the delivery of your package, you can view the current status at any time on our dedicated page.
To check, please have your "Order Number" (e.g., #1234) listed in your order completion email and the "Email Address" used at the time of order ready, and access the following page:
▶︎ Check Order and Delivery Status Here
Q. Do I order the song (movement) and case separately?
A. No. You can choose the song and case within the same product page.
After selecting your desired song, please choose the design and material from the list of cases displayed on the same page.
You do not need to order the movement and case separately.
After selecting your desired song, please choose the design and material from the list of cases displayed on the same page.
You do not need to order the movement and case separately.
Q. Can I cancel an order?
A. As a general rule, cancellations are not accepted.
However, if production or shipping preparations for the product have not yet begun, we may be able to accept cancellations. Please contact us with your order number.
However, if production or shipping preparations for the product have not yet begun, we may be able to accept cancellations. Please contact us with your order number.
Q. I haven't received an order confirmation email.
A. Order confirmation emails are sent from "store+40563015844@shopifyemail.com". Please check your spam folder or ensure that it has not been blocked by your email's spam filter.
Q. Can I see the music box in person before purchasing?
A. Yes. Our online shop is associated with a physical store, "Nidec Orgel Museum Suwanone". However, some products carried may differ, so to be sure, please inquire in advance if the product you are interested in is on display when you visit.
【Nidec Orgel Museum Suwanone】
Address: 5805 Shimosuwa-machi, Suwa-gun, Nagano 393-8503, Japan
TEL: 0266-26-7300
【Nidec Orgel Museum Suwanone】
Address: 5805 Shimosuwa-machi, Suwa-gun, Nagano 393-8503, Japan
TEL: 0266-26-7300
Q. Can I have my order delivered to a delivery service branch for pickup?
A. Yes. You can use Yamato Transport's branch pick-up service.
Please enter the desired "Branch Name" and "Branch Code" in the "Shipping Address" field when placing your order.
▶Yamato Transport Direct Stores/Sales Offices Search
*Branch pick-up is only available through Yamato Transport.
*You may be required to present identification, a seal/stamp, and the tracking number when picking up your package.
Please enter the desired "Branch Name" and "Branch Code" in the "Shipping Address" field when placing your order.
▶Yamato Transport Direct Stores/Sales Offices Search
*Branch pick-up is only available through Yamato Transport.
*You may be required to present identification, a seal/stamp, and the tracking number when picking up your package.
Q. Do you ship internationally?
A. Orders can be placed from overseas, but product delivery is limited to within Japan. Thank you for your understanding.
Q. Can I purchase from overseas? (To Our International Customers)
A. About Overseas Purchasing
We offer the option to purchase from overseas through the proxy purchasing service Buyee. Buyee is a leading proxy purchasing service in Japan that supports everything from purchasing to international shipping. When accessing from outside Japan, a special shopping cart for international orders will be displayed. You can use this cart to shop through Buyee. Buyee's services are available in about 115 countries worldwide. For detailed information about the service and how to use it, please refer to Buyee's guide. If you have any questions or need support regarding purchases through Buyee, please contact us using the Buyee inquiry form at the bottom of the page.
关于海外购物
您可以透过代购服务「Buyee」从海外购买本店的商品。 Buyee为日本规模最大的代购服务，提供『从购买到国际配送』一站式的支援。 从日本以外的地区造访网站时，会显示专用的「海外购物车」。 您可以使用这个购物车透过Buyee进行购物。 Buyee的服务可以在全球约115个国家使用。 有关服务的详细资讯和使用方法，请参阅Buyee使用指南。 如果您对透过Buyee进行购买有任何疑问或需要支援，请通过Buyee的联络表单与Buyee客服联繫。
關於海外購物
您可以透過代購服務「Buyee」從海外購買本店的商品。 Buyee為日本規模最大的代購服務，提供『從購買到國際配送』一站式的支援。 從日本以外的地區造訪網站時，會顯示專用的「海外購物車」。 您可以使用這個購物車透過Buyee進行購物。 Buyee的服務可以在全球約115個國家使用。 有關服務的詳細資訊和使用方法，請參閱Buyee使用指南。 如果您對透過Buyee進行購買有任何疑問或需要支援，請通過Buyee的聯絡表單與Buyee客服聯繫。
We offer the option to purchase from overseas through the proxy purchasing service Buyee. Buyee is a leading proxy purchasing service in Japan that supports everything from purchasing to international shipping. When accessing from outside Japan, a special shopping cart for international orders will be displayed. You can use this cart to shop through Buyee. Buyee's services are available in about 115 countries worldwide. For detailed information about the service and how to use it, please refer to Buyee's guide. If you have any questions or need support regarding purchases through Buyee, please contact us using the Buyee inquiry form at the bottom of the page.
关于海外购物
您可以透过代购服务「Buyee」从海外购买本店的商品。 Buyee为日本规模最大的代购服务，提供『从购买到国际配送』一站式的支援。 从日本以外的地区造访网站时，会显示专用的「海外购物车」。 您可以使用这个购物车透过Buyee进行购物。 Buyee的服务可以在全球约115个国家使用。 有关服务的详细资讯和使用方法，请参阅Buyee使用指南。 如果您对透过Buyee进行购买有任何疑问或需要支援，请通过Buyee的联络表单与Buyee客服联繫。
關於海外購物
您可以透過代購服務「Buyee」從海外購買本店的商品。 Buyee為日本規模最大的代購服務，提供『從購買到國際配送』一站式的支援。 從日本以外的地區造訪網站時，會顯示專用的「海外購物車」。 您可以使用這個購物車透過Buyee進行購物。 Buyee的服務可以在全球約115個國家使用。 有關服務的詳細資訊和使用方法，請參閱Buyee使用指南。 如果您對透過Buyee進行購買有任何疑問或需要支援，請通過Buyee的聯絡表單與Buyee客服聯繫。
Q. Can I purchase only the movement?
A. We do not sell only the movement (mechanical part) at our store.
Q. Is gift wrapping available?
A. Yes. Gift wrapping is available for a fee. It will be offered as an option on each product page. Products without a wrapping selection menu are not eligible for wrapping.
About Gift Wrapping
About Gift Wrapping
Q. If the purchaser and recipient are different, how will the invoice be printed?
A. For orders where the purchaser and recipient are different, the purchaser's information (name, address, phone number) will be printed as the sender's information on the invoice.
Q. If shipping directly to the recipient, will documents showing the price be included?
A. No. Documents showing the price will not be included.
Q. Can I order a music box with a school song or kindergarten song through the online store?
A. Custom music boxes for school songs, kindergarten songs, and other school-related requests are handled at the "Custom Music Box Counter" within our physical store (Nidec Orgel Museum Suwanone). As individual consultations are required to discuss arrangements, production specifications, and other details, our dedicated staff will carefully assist you. Please feel free to inquire.
【Custom Music Box Counter】
Email: suwanone-custom@nidec-instruments.com
【Custom Music Box Counter】
Email: suwanone-custom@nidec-instruments.com
About Products
Q. What is ORPHEUS?
A. ORPHEUS refers to music boxes with 30 or more notes produced by Nidec Instruments Corporation (with some exceptions). Compared to standard music boxes, the increased number of notes significantly extends playing time, allowing for a musically richer performance. (Please enjoy the tone quality boasted by Nidec Instruments, Japan's largest music box manufacturer.)
Q. What does "note" (or "N") mean?
A. "Note" refers to the number of "comb teeth". The more comb teeth there are, the more sounds can be played, allowing for a richer tone.
Cylinder music boxes come in 6 types: 18-note, 23-note, 30-note, 50-note, 72-note, and 100-note.
Disc music boxes come in 3 types: 20-note, 45-note, and 80-note x 2.
Cylinder music boxes come in 6 types: 18-note, 23-note, 30-note, 50-note, 72-note, and 100-note.
Disc music boxes come in 3 types: 20-note, 45-note, and 80-note x 2.
Q. How does the sound resonance change between 18-note, 30-note, and 50-note music boxes?
A. "Notes" refer to the number of metal plates (comb teeth) that produce sound.
As the number of notes increases, the sound becomes more three-dimensional, deeper, and richer. The characteristics of each are as follows:
【18-note】Simple, charming, and approachable sound
Characteristics: A charming and nostalgic sound, what most people imagine when they think of a music box.
Performance: The main melody is played simply in about 15 seconds, the time it takes for the cylinder to complete one rotation.
Recommended for: Popular for small cases, small celebrations, and gifts for children.
【30-note】Chords are added, enhancing musical expressiveness
Characteristics: The tonal range is wider, and the sustain of the sound is longer compared to 18-note music boxes.
Performance: With a playing time of about 30 seconds per rotation, double that of an 18-note music box, you can enjoy the highlights of the song.
Recommended for: Ideal as a gift for special occasions such as wedding celebrations or 60th birthday celebrations.
【50-note (and 72-note or more)】Deep, rich resonance and profound tone
Characteristics: Covers a very wide tonal range from low to high notes. The resonance of the low notes vibrates the entire case, producing a deep sound.
Performance: Allows for complex arrangements, and some cylinders include multiple songs.
Recommended for: Chosen for serious musical appreciation during personal relaxation time, or as a gift passed down through generations.
As the number of notes increases, the sound becomes more three-dimensional, deeper, and richer. The characteristics of each are as follows:
【18-note】Simple, charming, and approachable sound
Characteristics: A charming and nostalgic sound, what most people imagine when they think of a music box.
Performance: The main melody is played simply in about 15 seconds, the time it takes for the cylinder to complete one rotation.
Recommended for: Popular for small cases, small celebrations, and gifts for children.
【30-note】Chords are added, enhancing musical expressiveness
Characteristics: The tonal range is wider, and the sustain of the sound is longer compared to 18-note music boxes.
Performance: With a playing time of about 30 seconds per rotation, double that of an 18-note music box, you can enjoy the highlights of the song.
Recommended for: Ideal as a gift for special occasions such as wedding celebrations or 60th birthday celebrations.
【50-note (and 72-note or more)】Deep, rich resonance and profound tone
Characteristics: Covers a very wide tonal range from low to high notes. The resonance of the low notes vibrates the entire case, producing a deep sound.
Performance: Allows for complex arrangements, and some cylinders include multiple songs.
Recommended for: Chosen for serious musical appreciation during personal relaxation time, or as a gift passed down through generations.
Q. What is the playing time of the music box?
A. Music boxes play a certain phrase repeatedly. Although there are individual differences, the standard playing time for one phrase is as follows:
18-note cylinder music box: 12-15 seconds
23-note cylinder music box: 25-30 seconds
30-note cylinder music box: 25-30 seconds
50-note cylinder music box: 30-45 seconds (per cylinder rotation)
72-note cylinder music box: 30-45 seconds (per cylinder rotation)
18-note cylinder music box: 12-15 seconds
23-note cylinder music box: 25-30 seconds
30-note cylinder music box: 25-30 seconds
50-note cylinder music box: 30-45 seconds (per cylinder rotation)
72-note cylinder music box: 30-45 seconds (per cylinder rotation)
Q. What is the total playing time of Orpheus (30-note, 50-note, 72-note) music boxes?
A. The standard approximate total playing time for each number of notes is as follows:
30-note: Approximately 4 minutes or more
50-note: Approximately 5 minutes or more
72-note: Approximately 5 minutes or more
*This is the playing time when the mainspring is fully wound. It may vary slightly depending on the song and individual product differences.
30-note: Approximately 4 minutes or more
50-note: Approximately 5 minutes or more
72-note: Approximately 5 minutes or more
*This is the playing time when the mainspring is fully wound. It may vary slightly depending on the song and individual product differences.
Q. What do the numbers in [ ] before and after the product name mean?
A. The numbers in [ ] before and after the product name are our internal management product numbers and song numbers.
These are numbers used internally by our store to accurately manage the type of music box, song, and specifications, and are not general standard numbers.
Therefore, please understand in advance that they do not indicate:
・Superiority in sound quality or specifications
・Playing time or tonal range, etc.
These are numbers used internally by our store to accurately manage the type of music box, song, and specifications, and are not general standard numbers.
Therefore, please understand in advance that they do not indicate:
・Superiority in sound quality or specifications
・Playing time or tonal range, etc.
Q. What is the difference between cylinder and disc music boxes?
A. The biggest difference is whether the music can be changed.
【Cylinder Music Box】Characteristic: A cylindrical component rotates to produce sound. The music cannot be changed.
【Disc Music Box】Characteristic: A disc-shaped metal plate is set like a record. By changing the discs, you can enjoy any number of songs.
【Cylinder Music Box】Characteristic: A cylindrical component rotates to produce sound. The music cannot be changed.
【Disc Music Box】Characteristic: A disc-shaped metal plate is set like a record. By changing the discs, you can enjoy any number of songs.
Q. Why are there "A version" and "B version" for the same song and number of notes?
A. For some songs, we offer multiple versions with different song structures or arrangements. You can listen to samples on each product page, so please choose your preferred version.
(Example)
72-note music box "Canon"
This is the traditional arrangement that has been enjoyed the longest since Orpheus was first released. It respects the calm and pure sound of the original song, resulting in a classical finish that is closest to the image of "this is what a music box is."
72-note music box "Canon (C)"
This is the latest arrangement, recently released to bring a new feel to the long-loved Canon. While retaining the beautiful melody of Canon, the accompaniment's form and rhythm have been made more brilliant and華やかさを追加し、モダンな雰囲気に一新しております。
(Example)
72-note music box "Canon"
This is the traditional arrangement that has been enjoyed the longest since Orpheus was first released. It respects the calm and pure sound of the original song, resulting in a classical finish that is closest to the image of "this is what a music box is."
72-note music box "Canon (C)"
This is the latest arrangement, recently released to bring a new feel to the long-loved Canon. While retaining the beautiful melody of Canon, the accompaniment's form and rhythm have been made more brilliant and華やかさを追加し、モダンな雰囲気に一新しております。
Q. Does the type of wood affect the sound of Orpheus?
A. The sound tendency for each type of wood is as follows:
・Mahogany (e.g., EX307) Has a rich volume and a clear, distinct sound.
・Walnut (e.g., EX385) No prominent peculiarities, a well-balanced natural resonance overall.
・Maple (e.g., EX247) Volume is modest, but the sound outline is clear and the attack is sharp.
・MDF (e.g., EX313 inlay) A soft, enveloping resonance with a delicate, clean sound.
※Please note:
How sound is heard and perceived varies from person to person. The above are merely general tendencies and should be taken as a guide.
・Mahogany (e.g., EX307) Has a rich volume and a clear, distinct sound.
・Walnut (e.g., EX385) No prominent peculiarities, a well-balanced natural resonance overall.
・Maple (e.g., EX247) Volume is modest, but the sound outline is clear and the attack is sharp.
・MDF (e.g., EX313 inlay) A soft, enveloping resonance with a delicate, clean sound.
※Please note:
How sound is heard and perceived varies from person to person. The above are merely general tendencies and should be taken as a guide.
Q. I hear a "squeaking" or "creaking" sound during playback, is it broken?
A. In many cases, it is not a malfunction but an unavoidable sound due to the structure of the music box.
During playback, you may hear "squeaking" or "creaking" sounds overlapping due to slight resonance between the comb teeth or movement of rotating parts.
At our store, we check the sound quality during pre-shipment inspection and adjust it to minimize such sounds as much as possible. However, due to the structure, it is difficult to completely eliminate them, and they may be unavoidable. Especially in small 18-note and 23-note music boxes, these sounds tend to be relatively more noticeable.
However, if the sound differs from before, or if you have any concerns, please feel free to contact us. We will check the condition and provide guidance.
During playback, you may hear "squeaking" or "creaking" sounds overlapping due to slight resonance between the comb teeth or movement of rotating parts.
At our store, we check the sound quality during pre-shipment inspection and adjust it to minimize such sounds as much as possible. However, due to the structure, it is difficult to completely eliminate them, and they may be unavoidable. Especially in small 18-note and 23-note music boxes, these sounds tend to be relatively more noticeable.
However, if the sound differs from before, or if you have any concerns, please feel free to contact us. We will check the condition and provide guidance.
Q. What is [Short Delivery] Suwanone Original?
A. This is an original product planned by Nidec Orgel Museum "Suwanone".
While equipped with the exact same movement (mechanical part) as the highest quality Orpheus music boxes, by adopting our museum's original beautiful cases, we have achieved speedy shipping within 5 days of your order. Please use it for special urgent gifts, such as anniversaries.
While equipped with the exact same movement (mechanical part) as the highest quality Orpheus music boxes, by adopting our museum's original beautiful cases, we have achieved speedy shipping within 5 days of your order. Please use it for special urgent gifts, such as anniversaries.
Q. Do you have a product catalog?
A. Yes. We have a product catalog available. Please check the link below. Please note that the catalog includes some products not available on this e-commerce site. Thank you for your understanding.
Music Box Product Catalog (Digital Edition)
Music Box Product Catalog (Digital Edition)
Q. Does the playing time of music boxes vary by individual product?
A. Yes. Music boxes operate on an analog mechanism driven by a mainspring, so there may be slight variations in playing speed (tempo) and total playing time depending on how tightly the mainspring is wound and the fine-tuning of the mechanism. Please consider the playing times listed on the website as approximate guidelines.
Q. Are the colors and wood grain of the delivered product exactly the same as the photos on the website?
A. Since natural wood is used for music box cases, there may be individual differences in the shade of color and appearance of the wood grain, even for the same type of wood. We hope you will enjoy these as characteristics of natural materials.
About Listening Samples
Q. Are the listening samples the same tone and tempo as the actual music box?
A. The listening samples are electronic sounds and differ from the actual tone. Also, the playing speed (tempo) may vary due to individual differences, so it may differ from the actual product.
Q. Why do some listening players have 2 or 3 lines?
A. 50-note, 72-note, and 100-note music boxes can play 2 or 3 songs or 3 parts on one music box.
Different songs or different parts will be played consecutively in the order of the listening data. For 2-song or 3-song music boxes, the song order cannot be changed.
(Example) Polonaise F.F.CHOPIN / Farewell Song F.F.CHOPIN / Fantaisie-Impromptu F.F.CHOPIN [MM525J+J03]
Songs 1 to 3 will be played repeatedly in order:
Polonaise → Farewell Song → Fantaisie-Impromptu → Polonaise → Farewell Song...
Different songs or different parts will be played consecutively in the order of the listening data. For 2-song or 3-song music boxes, the song order cannot be changed.
(Example) Polonaise F.F.CHOPIN / Farewell Song F.F.CHOPIN / Fantaisie-Impromptu F.F.CHOPIN [MM525J+J03]
Songs 1 to 3 will be played repeatedly in order:
Polonaise → Farewell Song → Fantaisie-Impromptu → Polonaise → Farewell Song...
About Payment and Receipts
Q. What payment methods are available?
A. You can choose from the following payment methods: [Credit Card], [Convenience Store Payment], [PayPay], [Merpay], [auPAY], [Bank Transfer].
Q. Can I get an invoice or delivery note that is compliant with the invoice system?
A. Yes, we can issue them.
Our store supports the invoice system (qualified invoice storage method).
【Invoice】A link to download the invoice is included in the "Order Completion Email" sent from our store after your order is complete.
【Delivery Note】A link to download the delivery note is included in the "Shipping Notification Email" sent from our store after the product has been shipped.
Our store supports the invoice system (qualified invoice storage method).
【Invoice】A link to download the invoice is included in the "Order Completion Email" sent from our store after your order is complete.
【Delivery Note】A link to download the delivery note is included in the "Shipping Notification Email" sent from our store after the product has been shipped.
Q. Will invoices and delivery notes be included in paper form?
A. In principle, our store does not include paper invoices or delivery notes to be environmentally friendly and reduce paper usage. Please download them from the link in the notification email.
Q. Can I get a receipt?
A. We can only issue receipts for payments made by bank transfer. Please contact us via "Contact Us".
Q. Can I get a quotation?
A. Yes, we can issue one.
If you need a quotation before placing an order, please contact us via "Contact Us" with the following information:
・Desired product name and quantity
・Shipping address
・Desired addressee (company name, school name, etc.)
After confirmation, we will send you the quotation by email. Requests made on non-business days will be handled on the next business day or later.
*Quotations do not guarantee inventory.
*A formal order is confirmed upon completion of the order through our store's shopping cart.
If you need a quotation before placing an order, please contact us via "Contact Us" with the following information:
・Desired product name and quantity
・Shipping address
・Desired addressee (company name, school name, etc.)
After confirmation, we will send you the quotation by email. Requests made on non-business days will be handled on the next business day or later.
*Quotations do not guarantee inventory.
*A formal order is confirmed upon completion of the order through our store's shopping cart.
About Newsletters
Q. I don't know how to subscribe to the newsletter.
A. There are two ways to subscribe to the email newsletter:
(1) You can subscribe from "Email Newsletter Registration" at the bottom of the top page.
(2) When placing an order, there is a field to enter your email address. If you check "Receive news and offers by email" and proceed to complete your order, your email newsletter registration will be complete.
(1) You can subscribe from "Email Newsletter Registration" at the bottom of the top page.
(2) When placing an order, there is a field to enter your email address. If you check "Receive news and offers by email" and proceed to complete your order, your email newsletter registration will be complete.
Q. How do I unsubscribe from the newsletter?
A. You can unsubscribe by clicking "Unsubscribe" at the bottom of the email newsletter. If the newsletter delivery does not stop even after trying the above method, please contact us via "Contact Us."
About After-sales Service
Q. The product I received is damaged.
A. We strive for the highest product quality, but in the unlikely event of an "initial defect" or "incorrect delivery," we apologize for the inconvenience but please contact us via the "Contact Us" link at the bottom of the site within 7 days of product arrival.
Please note that we cannot accept returns or exchanges for products that fall under the following categories:
・Products more than 8 days after arrival
・Used products
・Returns due to customer convenience
・Exchanges *Even if the deadline has passed, we may be able to respond depending on the situation.
Please feel free to consult us.
Please note that we cannot accept returns or exchanges for products that fall under the following categories:
・Products more than 8 days after arrival
・Used products
・Returns due to customer convenience
・Exchanges *Even if the deadline has passed, we may be able to respond depending on the situation.
Please feel free to consult us.
Q. Do products come with a warranty?
A. Yes. Orpheus products purchased from our store come with a 1-year warranty.
If a malfunction occurs due to usage based on the instruction manual, repairs will be free of charge within one year of purchase.
When requesting a free repair within the warranty period, please be sure to present your "warranty card."
If you do not present it, repairs may be subject to a fee even within the warranty period.
Also, please note that some damages may be irreparable.
If a malfunction occurs due to usage based on the instruction manual, repairs will be free of charge within one year of purchase.
When requesting a free repair within the warranty period, please be sure to present your "warranty card."
If you do not present it, repairs may be subject to a fee even within the warranty period.
Also, please note that some damages may be irreparable.
Q. Can I request repairs for a product I purchased?
A. If you wish to request repairs for a product purchased at the Orgel Gallery, please contact us via "Contact Us" with your order number (starting with #). For items purchased at other stores, please inquire with the store where you made the purchase.
Q. Can I request repairs for a music box I bought a long time ago?
A. We need to inspect the actual item to determine if it can be repaired. Please provide details such as "what kind of item it is," "how many years ago it was purchased," and "what the malfunction is" when you contact us via the "Contact Us" link at the bottom of the site.
Q. How do I care for Orpheus products?
A. For Orpheus series, proper care, including handling and storage environment, is important for maintaining the tone quality. Please refer to the dedicated page below for more details.
→About Orpheus Care
→About Orpheus Care