Frequently Asked Questions (FAQ)
About Member Registration
Q. Do I need to register as a member to place an order?
A. You can place an order without registering as a member. However, if you register as a member, you will be able to use "My Page" from the "Login Icon" in the upper right corner of the top page, and you can enjoy smooth shopping by skipping the input of your address and other information from your next purchase.
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Q. How do I register as a member?
A. You can register by following these steps:
(1) Click the "Login icon" in the upper right corner of the top page.
(2) Click "Register here."
(3) The member registration screen will appear. Enter your "Last Name," "First Name," "Email Address," and "Password," then click the "Create" button.
*Please register your password with 5 or more alphanumeric characters.
Login Icon =
(1) Click the "Login icon" in the upper right corner of the top page.
(2) Click "Register here."
(3) The member registration screen will appear. Enter your "Last Name," "First Name," "Email Address," and "Password," then click the "Create" button.
*Please register your password with 5 or more alphanumeric characters.
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Q. I cannot register as a member.
A. (1) Please check the error message displayed on the screen. If you see the error message "This email address is already associated with an account. If this account is yours, you can reset your password.", it means you have already registered with the email address you entered. If you have forgotten your password, you can reset it.
(2) If an error message other than the above is displayed, or if you cannot register for any other reason, please contact us using "Contact Us Here" at the bottom of the site.
(2) If an error message other than the above is displayed, or if you cannot register for any other reason, please contact us using "Contact Us Here" at the bottom of the site.
Q. How do I unsubscribe from membership?
A. We apologize for the inconvenience, but please contact us via "Contact Us Here" at the bottom of the site to request unsubscription. We will process your unsubscription.
About Orders and Shipping
Q. When will my order arrive?
A. Delivery times vary depending on the product.
Our products include made-to-order items. Therefore, the number of days for delivery varies depending on the music box model, number of notes, and processing details (such as engraving). For specific delivery times, please contact us via "Contact Us Here" with your order number. We will check the current production status and inform you of the estimated delivery date.
The estimated delivery times for each model are as follows:
Information on Delivery Times
Our products include made-to-order items. Therefore, the number of days for delivery varies depending on the music box model, number of notes, and processing details (such as engraving). For specific delivery times, please contact us via "Contact Us Here" with your order number. We will check the current production status and inform you of the estimated delivery date.
The estimated delivery times for each model are as follows:
Information on Delivery Times
Q. Can I check the status of my ordered item?
A. Yes, you can check it.
You can check the current status of your order at any time on our dedicated page, from immediately after your order to the delivery of your package.
To check, please have your "Order Number (e.g., #1234)" and the "Email Address" you used when ordering, which are listed in your order confirmation email, and access the following page:
▶︎ Check Order/Delivery Status Here
You can check the current status of your order at any time on our dedicated page, from immediately after your order to the delivery of your package.
To check, please have your "Order Number (e.g., #1234)" and the "Email Address" you used when ordering, which are listed in your order confirmation email, and access the following page:
▶︎ Check Order/Delivery Status Here
Q. Do I order the song (movement) and case separately?
A. No. You can choose the song and case on the same product page.
After selecting your preferred song, please choose the design and material from the list of cases displayed on the same page.
You do not need to order the movement and case separately.
After selecting your preferred song, please choose the design and material from the list of cases displayed on the same page.
You do not need to order the movement and case separately.
Q. Can I cancel an ordered item?
A. As a general rule, cancellations are not accepted.
However, if it is before product production or shipping preparations have begun, we may be able to accept your cancellation, so please contact us with your order number.
However, if it is before product production or shipping preparations have begun, we may be able to accept your cancellation, so please contact us with your order number.
Q. I haven't received my order confirmation email.
A. Order confirmation emails are sent from "store+40563015844@shopifyemail.com". Please check your spam folder and ensure that you haven't blocked emails from this address.
Q. Can I see the music box in person before purchasing?
A. Yes. Our online shop has a physical store called "Nidec Orgel Memorial Museum Suwanone". However, some products handled may differ, so it is best to inquire in advance whether the product you are interested in is on display when you visit.
[Nidec Orgel Memorial Museum Suwanone]
Address: 5805 Shimosuwa-machi, Suwa-gun, Nagano Prefecture 393-8503
TEL: 0266-26-7300
[Nidec Orgel Memorial Museum Suwanone]
Address: 5805 Shimosuwa-machi, Suwa-gun, Nagano Prefecture 393-8503
TEL: 0266-26-7300
Q. Can I have my order delivered to a delivery service branch for pickup?
A. Yes. You can use Yamato Transport's branch pick-up service.
Please enter the desired "branch name" and "branch code" in the "Shipping Address" field when placing your order.
▶Yamato Transport Direct Stores and Branch Search
*Branch pick-up is only available with Yamato Transport.
*You may be required to present identification, a seal, and a shipping label number when picking up your order.
Please enter the desired "branch name" and "branch code" in the "Shipping Address" field when placing your order.
▶Yamato Transport Direct Stores and Branch Search
*Branch pick-up is only available with Yamato Transport.
*You may be required to present identification, a seal, and a shipping label number when picking up your order.
Q. Do you ship overseas?
A. Orders from overseas are accepted, but product delivery is limited to Japan. Thank you for your understanding.
Q. Can I purchase from overseas? (To Our International Customers)
A. About Overseas Purchasing
We offer the option to purchase from overseas through the proxy purchasing service Buyee. Buyee is a leading proxy purchasing service in Japan that supports everything from purchasing to international shipping. When accessing from outside Japan, a special shopping cart for international orders will be displayed. You can use this cart to shop through Buyee. Buyee's services are available in about 115 countries worldwide. For detailed information about the service and how to use it, please refer to Buyee's guide. If you have any questions or need support regarding purchases through Buyee, please contact us using the Buyee inquiry form at the bottom of the page.
关于海外购物
您可以透过代购服务「Buyee」从海外购买本店的商品。 Buyee为日本规模最大的代购服务，提供『从购买到国际配送』一站式的支援。 从日本以外的地区造访网站时，会显示专用的「海外购物车」。 您可以使用这个购物车透过Buyee进行购物。 Buyee的服务可以在全球约115个国家使用。 有关服务的详细资讯和使用方法，请参阅Buyee使用指南。 如果您对透过Buyee进行购买有任何疑问或需要支援，请通过Buyee的联络表单与Buyee客服联繫。
關於海外購物
您可以透過代購服務「Buyee」從海外購買本店的商品。 Buyee為日本規模最大的代購服務，提供『從購買到國際配送』一站式的支援。 從日本以外的地區造訪網站時，會顯示專用的「海外購物車」。 您可以使用這個購物車透過Buyee进行購物。 Buyee的服务可以在全球約115個國家使用。 有關服務的詳細資訊和使用方法，請參閱Buyee使用指南。 如果您對透過Buyee進行購買有任何疑問或需要支援，請通過Buyee的聯絡表單與Buyee客服聯繫。
We offer the option to purchase from overseas through the proxy purchasing service Buyee. Buyee is a leading proxy purchasing service in Japan that supports everything from purchasing to international shipping. When accessing from outside Japan, a special shopping cart for international orders will be displayed. You can use this cart to shop through Buyee. Buyee's services are available in about 115 countries worldwide. For detailed information about the service and how to use it, please refer to Buyee's guide. If you have any questions or need support regarding purchases through Buyee, please contact us using the Buyee inquiry form at the bottom of the page.
关于海外购物
您可以透过代购服务「Buyee」从海外购买本店的商品。 Buyee为日本规模最大的代购服务，提供『从购买到国际配送』一站式的支援。 从日本以外的地区造访网站时，会显示专用的「海外购物车」。 您可以使用这个购物车透过Buyee进行购物。 Buyee的服务可以在全球约115个国家使用。 有关服务的详细资讯和使用方法，请参阅Buyee使用指南。 如果您对透过Buyee进行购买有任何疑问或需要支援，请通过Buyee的联络表单与Buyee客服联繫。
關於海外購物
您可以透過代購服務「Buyee」從海外購買本店的商品。 Buyee為日本規模最大的代購服務，提供『從購買到國際配送』一站式的支援。 從日本以外的地區造訪網站時，會顯示專用的「海外購物車」。 您可以使用這個購物車透過Buyee进行購物。 Buyee的服务可以在全球約115個國家使用。 有關服務的詳細資訊和使用方法，請參閱Buyee使用指南。 如果您對透過Buyee進行購買有任何疑問或需要支援，請通過Buyee的聯絡表單與Buyee客服聯繫。
Q. Can I purchase only the movement?
A. We do not sell movements (mechanical parts) only.
Q. Do you offer gift wrapping?
A. Yes. We offer gift wrapping for a fee. This is available as an option on each product page. Products that do not have a wrapping selection menu are not eligible for wrapping.
About Gift Wrapping
About Gift Wrapping
Q. How will the shipping label be printed if the purchaser and recipient are different?
A. If the purchaser and recipient are different, the purchaser's information (name, address, phone number) will be printed as the sender's information on the shipping label.
Q. If I send it directly to the recipient, will any documents showing the price be included?
A. No. Documents showing the price will not be included.
Q. I want to turn a school song or kindergarten song into a music box. Can I order this from the online store?
A. Custom music box orders for school songs, kindergarten songs, and other school-related items are accepted at the "Custom Music Box Counter" within our physical store (Nidec Orgel Memorial Museum Suwanone). Since individual consultation is required regarding arrangement, production specifications, etc., our dedicated staff will carefully assist you. Please feel free to contact us.
[Custom Music Box Counter]
Email: suwanone-custom@nidec-instruments.com
[Custom Music Box Counter]
Email: suwanone-custom@nidec-instruments.com
About Products
Q. What is Orpheus?
A. "ORPHEUS" refers to music boxes with 30 or more notes manufactured by Nidec Instruments Corporation (excluding some products). Compared to standard music boxes, the number of notes is increased, allowing for significantly longer playing times and musically richer performances (Please enjoy the tone quality proudly offered by Nidec Instruments, Japan's largest music box manufacturer).
Q. What do "notes" (or "N") mean?
A. Notes refer to the number of teeth on the comb. The more teeth there are, the more sounds can be played, allowing for a richer tone.
We offer six types of cylinder music boxes: 18 notes, 23 notes, 30 notes, 50 notes, 72 notes, and 100 notes.
We offer three types of disc music boxes: 20 notes, 45 notes, and 80 notes x 2.
We offer six types of cylinder music boxes: 18 notes, 23 notes, 30 notes, 50 notes, 72 notes, and 100 notes.
We offer three types of disc music boxes: 20 notes, 45 notes, and 80 notes x 2.
Q. How does the sound resonance change between 18, 30, and 50 notes?
A. "Notes" refers to the number of metal plates (comb teeth) that produce sound.
As the number of notes increases, the sound becomes more立体적 and richer with greater depth.
[18 Notes] Simple, charming, and familiar tone
Features: A lovely and nostalgic tone, which is what most people imagine when they think of a music box.
Performance: The main melody is played simply for about 15 seconds as the cylinder rotates once.
Recommended for: Popular for small gifts and presents for children, often coming in compact cases.
[30 Notes] Chords added, enhancing musical expression
Features: Wider range of sound and longer reverberation compared to 18 notes.
Performance: Playing time is doubled to about 30 seconds per rotation, allowing enjoyment of the song's highlights.
Recommended for: Ideal for special occasion gifts such as wedding or 60th birthday celebrations.
[50 Notes (and 72+ Notes)] Deep, rich resonance and profound tone
Features: Covers a very wide range from low to high notes. The deep resonance of the bass notes vibrates the entire case, producing a profound tone.
Performance: Allows for complex arrangements, with some cylinders containing multiple songs.
Recommended for: Chosen for serious music appreciation for personal relaxation time, or as a gift to be passed down through generations.
As the number of notes increases, the sound becomes more立体적 and richer with greater depth.
[18 Notes] Simple, charming, and familiar tone
Features: A lovely and nostalgic tone, which is what most people imagine when they think of a music box.
Performance: The main melody is played simply for about 15 seconds as the cylinder rotates once.
Recommended for: Popular for small gifts and presents for children, often coming in compact cases.
[30 Notes] Chords added, enhancing musical expression
Features: Wider range of sound and longer reverberation compared to 18 notes.
Performance: Playing time is doubled to about 30 seconds per rotation, allowing enjoyment of the song's highlights.
Recommended for: Ideal for special occasion gifts such as wedding or 60th birthday celebrations.
[50 Notes (and 72+ Notes)] Deep, rich resonance and profound tone
Features: Covers a very wide range from low to high notes. The deep resonance of the bass notes vibrates the entire case, producing a profound tone.
Performance: Allows for complex arrangements, with some cylinders containing multiple songs.
Recommended for: Chosen for serious music appreciation for personal relaxation time, or as a gift to be passed down through generations.
Q. What is the playing time of a music box?
A. Music boxes play a fixed phrase repeatedly. While there are individual differences, the standard playing time for one phrase is as follows:
18-note cylinder music box: 12-15 seconds
23-note cylinder music box: 25-30 seconds
30-note cylinder music box: 25-30 seconds
50-note cylinder music box: 30-45 seconds (per cylinder rotation)
72-note cylinder music box: 30-45 seconds (per cylinder rotation)
18-note cylinder music box: 12-15 seconds
23-note cylinder music box: 25-30 seconds
30-note cylinder music box: 25-30 seconds
50-note cylinder music box: 30-45 seconds (per cylinder rotation)
72-note cylinder music box: 30-45 seconds (per cylinder rotation)
Q. What is the total playing time for Orpheus (30-note, 50-note, 72-note) music boxes?
A. The estimated standard total playing times for each number of notes are as follows:
30-note: Approximately 4 minutes or more
50-note: Approximately 5 minutes or more
72-note: Approximately 5 minutes or more
*This is the playing time when the mainspring is fully wound. It may vary slightly depending on the song and individual product differences.
30-note: Approximately 4 minutes or more
50-note: Approximately 5 minutes or more
72-note: Approximately 5 minutes or more
*This is the playing time when the mainspring is fully wound. It may vary slightly depending on the song and individual product differences.
Q. What are the numbers enclosed in brackets [] before and after the product name?
A. The numbers enclosed in brackets [] before and after the product name are our internal management product/song numbers.
These numbers are used internally by our store to accurately manage the type of music box, song, and specifications, and are not general standard numbers.
Therefore, please understand in advance that they do not indicate:
・Superiority or inferiority of sound quality or specifications
・Playing time or range, etc.
These numbers are used internally by our store to accurately manage the type of music box, song, and specifications, and are not general standard numbers.
Therefore, please understand in advance that they do not indicate:
・Superiority or inferiority of sound quality or specifications
・Playing time or range, etc.
Q. What is the difference between cylinder and disc music boxes?
A. The main difference is whether or not the song can be changed.
[Cylinder-type music box] Features: A cylindrical part rotates to produce sound. The song cannot be changed.
[Disc-type music box] Features: A disc-shaped metal plate is set like a record. You can enjoy any number of songs by changing the discs.
[Cylinder-type music box] Features: A cylindrical part rotates to produce sound. The song cannot be changed.
[Disc-type music box] Features: A disc-shaped metal plate is set like a record. You can enjoy any number of songs by changing the discs.
Q. Why are there "A version" and "B version" for the same song and number of notes?
A. For some songs, we offer multiple versions with different song structures or arrangements. You can listen to samples on each product page, so please choose your preferred version.
(Example)
72-note music box "Canon"
This is the traditional arrangement that has been enjoyed for the longest time, existing since the release of Orpheus. It respects the calm and pure sound of the original song, resulting in a classical finish that closely matches the image of "this is what a music box sounds like."
72-note music box "Canon (C)"
This is the latest arrangement, recently released to bring a new feel to the long-loved Canon. While retaining the beautiful melody of Canon, the accompaniment's form and rhythm have been enhanced with brilliance and splendor, giving it a modern feel.
(Example)
72-note music box "Canon"
This is the traditional arrangement that has been enjoyed for the longest time, existing since the release of Orpheus. It respects the calm and pure sound of the original song, resulting in a classical finish that closely matches the image of "this is what a music box sounds like."
72-note music box "Canon (C)"
This is the latest arrangement, recently released to bring a new feel to the long-loved Canon. While retaining the beautiful melody of Canon, the accompaniment's form and rhythm have been enhanced with brilliance and splendor, giving it a modern feel.
Q. Does the type of wood change the sound of the Orpheus?
A. The sound tendency for each wood type is as follows:
・Mahogany (e.g., EX307): Has a voluminous sound, with clear and assertive tones.
・Walnut (e.g., EX385): Has no outstanding characteristics and a well-balanced, natural sound overall.
・Maple (e.g., EX247): The volume is modest, but the sound outline is clear, and the attack is sharp.
・MDF (e.g., EX313 inlay): Has a soft, enveloping sound, with a delicate tone that is less prone to impurities.
*Please note:
How sound is heard and felt varies from person to person. The above are general tendencies and should be used as a guideline only. Thank you for your understanding.
・Mahogany (e.g., EX307): Has a voluminous sound, with clear and assertive tones.
・Walnut (e.g., EX385): Has no outstanding characteristics and a well-balanced, natural sound overall.
・Maple (e.g., EX247): The volume is modest, but the sound outline is clear, and the attack is sharp.
・MDF (e.g., EX313 inlay): Has a soft, enveloping sound, with a delicate tone that is less prone to impurities.
*Please note:
How sound is heard and felt varies from person to person. The above are general tendencies and should be used as a guideline only. Thank you for your understanding.
Q. I hear "squeaking" or "creaking" sounds during playback. Is it broken?
A. In most cases, it is not a malfunction but an unavoidable sound due to the music box's structure.
During playback, you may hear "squeaking" or "creaking" sounds overlapping due to slight resonance between the comb teeth or movement of rotating parts.
We check the sound condition during inspection before shipping and adjust it to minimize such sounds as much as possible. However, due to the structure, it is difficult to eliminate them completely, and they may be unavoidable. These sounds tend to be more noticeable in smaller 18-note and 23-note music boxes.
However, if the sound differs from before or if you have any concerns, please feel free to contact us. We will check the condition and provide guidance.
During playback, you may hear "squeaking" or "creaking" sounds overlapping due to slight resonance between the comb teeth or movement of rotating parts.
We check the sound condition during inspection before shipping and adjust it to minimize such sounds as much as possible. However, due to the structure, it is difficult to eliminate them completely, and they may be unavoidable. These sounds tend to be more noticeable in smaller 18-note and 23-note music boxes.
However, if the sound differs from before or if you have any concerns, please feel free to contact us. We will check the condition and provide guidance.
Q. What is [Short Delivery] Suwanone Original?
A. This is an original product independently planned by the Nidec Orgel Memorial Museum "Suwanone."
Equipped with the exact same movement (mechanical part) as our highest-grade music box "Orpheus," we have achieved speedy shipping within 7 days from your order by adopting our original beautiful cases. Please use this for urgent special gifts such as anniversaries.
Equipped with the exact same movement (mechanical part) as our highest-grade music box "Orpheus," we have achieved speedy shipping within 7 days from your order by adopting our original beautiful cases. Please use this for urgent special gifts such as anniversaries.
Q. Do you have a product catalog?
A. Yes. We have a product catalog available. Please check the link below. Please note that the catalog includes some products not available on this e-commerce site. Thank you for your understanding.
Music Box Product Catalog (Digital Version)
Music Box Product Catalog (Digital Version)
Q. Is there individual variation in the playing time of music boxes?
A. Yes. Music boxes are analog mechanisms driven by springs, so there may be some variation in playing speed (tempo) and total playing time depending on how wound the spring is and the fine-tuning of the mechanism. Please consider the playing times listed on the website as a general guide only.
Q. Are the color and grain of the delivered product exactly the same as the photos on the website?
A. Since music box cases use natural wood, even with the same type of wood, there will be individual differences in the shade of color and the appearance of the wood grain. We hope you enjoy these unique characteristics as the natural texture of the wood.
About Listening Samples
Q. Do the listening samples have the same tone and tempo as the actual music box?
A. The audition sound sources are electronic and differ from the actual tone. Also, the playing speed (tempo) may vary due to individual differences, so it may differ from the actual product.
Q. Why are the audio players on two or three lines?
A. 50-note, 72-note, and 100-note music boxes can play two, three, or three parts in one music box.
Different songs or different parts will be played consecutively in the order of the audition data. For music boxes with two or three songs, the order of songs cannot be changed.
(Example) Polonaise F.F.CHOPIN / Farewell Waltz F.F.CHOPIN / Fantaisie-Impromptu F.F.CHOPIN [MM525J+J03]
Songs 1 to 3 will be played repeatedly in order:
Polonaise → Farewell Waltz → Fantaisie-Impromptu → Polonaise → Farewell Waltz...
Different songs or different parts will be played consecutively in the order of the audition data. For music boxes with two or three songs, the order of songs cannot be changed.
(Example) Polonaise F.F.CHOPIN / Farewell Waltz F.F.CHOPIN / Fantaisie-Impromptu F.F.CHOPIN [MM525J+J03]
Songs 1 to 3 will be played repeatedly in order:
Polonaise → Farewell Waltz → Fantaisie-Impromptu → Polonaise → Farewell Waltz...
About Payment and Receipts
Q. What payment methods are available?
A. You can choose from the following payment methods: [Credit Card], [Convenience Store Payment], [PayPay], [Merpay], [auPAY], [Bank Transfer].
Q. Can I get an invoice or delivery note that is compatible with the invoice system?
A. Yes, we can issue them.
Our store is compliant with the Invoice System (Qualified Invoice Storage Method).
[Invoice] A link to download the invoice is included in the "Order Confirmation Email" sent from our store after your order is complete.
[Delivery Note] A link to download the delivery note is included in the "Shipping Notification Email" sent from our store after the product has been shipped.
Our store is compliant with the Invoice System (Qualified Invoice Storage Method).
[Invoice] A link to download the invoice is included in the "Order Confirmation Email" sent from our store after your order is complete.
[Delivery Note] A link to download the delivery note is included in the "Shipping Notification Email" sent from our store after the product has been shipped.
Q. Will the invoice and delivery note be included as paper documents?
A. As a general rule, our store does not include paper invoices or delivery notes to be environmentally friendly and paperless. Please download them from the link in the notification email.
Q. Can I get a receipt?
A. We can only issue receipts for payments made via bank transfer. Please contact us through "Contact Us Here".
Q. Can I get a quote?
A. Yes, it can be issued.
If you require a quote before placing an order, please contact us via "Contact Us Here" with the following information:
・Desired product name and quantity
・Delivery address
・Desired recipient name (company name, school name, etc.)
After confirmation, we will send you the quote by email. Requests made on holidays will be handled on the next business day or later.
*A quote does not guarantee inventory.
*A formal order is confirmed upon completion of the order through our shopping cart.
If you require a quote before placing an order, please contact us via "Contact Us Here" with the following information:
・Desired product name and quantity
・Delivery address
・Desired recipient name (company name, school name, etc.)
After confirmation, we will send you the quote by email. Requests made on holidays will be handled on the next business day or later.
*A quote does not guarantee inventory.
*A formal order is confirmed upon completion of the order through our shopping cart.
About Newsletters
Q. I don't know how to subscribe to the newsletter.
A. There are two ways to subscribe to the email newsletter:
(1) You can register from "Email Newsletter Registration" at the bottom of the top page.
(2) There is a field to enter your email address on the order screen. Check "Receive news and offers by email" and proceed to complete your order to register for the email newsletter.
(1) You can register from "Email Newsletter Registration" at the bottom of the top page.
(2) There is a field to enter your email address on the order screen. Check "Receive news and offers by email" and proceed to complete your order to register for the email newsletter.
Q. How do I unsubscribe from the newsletter?
A. You can unsubscribe by clicking "Unsubscribe" at the bottom of the email newsletter. If the newsletter delivery does not stop after trying the method above, please contact us via "Contact Us Here".
About Aftercare
Q. The product I received is damaged.
A. We take every precaution to ensure the quality of our products, but in the unlikely event of an "initial defect" or "incorrect delivery," please contact us via "Contact Us Here" at the bottom of the site within 7 days of product arrival. We apologize for any inconvenience.
Please note that we cannot accept returns or exchanges for items that fall under the following:
・Products that have been more than 8 days since arrival
・Used products
・Returns due to customer's convenience
・Exchanges *Even if the deadline has passed, we may respond depending on the situation.
Please feel free to consult us.
Please note that we cannot accept returns or exchanges for items that fall under the following:
・Products that have been more than 8 days since arrival
・Used products
・Returns due to customer's convenience
・Exchanges *Even if the deadline has passed, we may respond depending on the situation.
Please feel free to consult us.
Q. Is there a warranty for the product?
A. Yes. Orpheus products purchased from our store come with a one-year warranty.
If a malfunction occurs due to usage in accordance with the instruction manual, repairs will be free of charge within one year of purchase.
When requesting a free repair within the warranty period, please be sure to present your "warranty card."
If it is not presented, repairs may be charged even within the warranty period.
Please also note that repairs may not be possible depending on the extent of the damage.
If a malfunction occurs due to usage in accordance with the instruction manual, repairs will be free of charge within one year of purchase.
When requesting a free repair within the warranty period, please be sure to present your "warranty card."
If it is not presented, repairs may be charged even within the warranty period.
Please also note that repairs may not be possible depending on the extent of the damage.
Q. Can I request a repair for a product I purchased?
A. If you wish to request a repair for a product purchased at the Music Box Gallery, please contact us via "Contact Us Here" with your order number (starting with #). For items purchased at other stores, please contact the store where you made the purchase.
Q. Can I request a repair for an old music box that I purchased a long time ago?
A. Whether a repair is possible needs to be confirmed by examining the actual item. Please contact us via "Contact Us Here" at the bottom of the site in advance with detailed information such as "what kind of item it is," "how many years ago it was purchased," and "what kind of malfunction it has."
Q. How do I care for Orpheus products?
A. For the Orpheus series, proper care, including handling and storage environment, is essential for maintaining the tone quality. Please see the dedicated page below for details.
→About Orpheus Care
→About Orpheus Care