Refund policy

We take every precaution to ensure the quality of our products, but if there is an initial defect or incorrect delivery,
We apologize for the inconvenience, but please contact us within 7 days of receiving the product.
email address:net-order-musicbox@nidec-instruments.com
Please note that we cannot accept returns or exchanges for the following products:
- Products that have been delivered more than 8 days ago
・Used products
・Returns and exchanges due to customer convenience

If you refuse to receive the product, we will charge you for the round-trip shipping fee, handling fee, etc. (excluding card handling fees).