Refund policy

Please review the following policy regarding order cancellations, returns, and exchanges before placing your order.

1. Order Cancellations

Because some of our products are made to order, orders generally cannot be canceled once they have been confirmed.

However, in exceptional cases, cancellation may be possible if production or shipping preparations have not yet begun. If you wish to request a cancellation, please contact us promptly and provide the following information.

• Order number (e.g. #12345)
• Name of the person who placed the order

* If production has already begun (including parts procurement or processing) or shipping arrangements are already underway, we cannot accept a cancellation even if you contact us. Thank you for your understanding.

2. Returns and Exchanges for Customer Convenience

Due to the nature of our products, we do not accept returns or exchanges after delivery for reasons of customer convenience, such as “it was different from what I expected” or “I ordered the wrong melody or case.” Please check your order details carefully before completing your purchase.

[Refusal of Delivery]
If you refuse delivery of a product, including cases where the package is returned due to an extended absence, you will be charged the round-trip shipping costs and administrative fees (excluding card payment processing fees).

3. Returns and Exchanges for Defective or Incorrect Items

We take every precaution in quality control and packaging. However, if an item is defective or incorrect upon arrival—for example, if it arrives damaged or malfunctioning, or if you receive a different item (melody, case, etc.) from what you ordered—please contact us within 7 days of receiving the product. After confirming the situation, we will promptly arrange a repair or replacement.

* We cannot accept returns or exchanges in the following cases.

• More than 8 days have passed since the product was delivered
• The product has already been used, or has been scratched or damaged while in the customer’s possession
• The reason is based on customer convenience (as described in Section 2 above)

4. How to Contact Us

For cancellation requests or inquiries regarding initial defects, please contact us with the following information.

• Order number (e.g. #12345)
• Name of the person who placed the order
• Details of your inquiry (cancellation request, condition of the defective item, etc.)

[Contact]

Email: net-order-musicbox@nidec-instruments.com