FAQ (Overseas and International Visitors)

For Overseas and International Customers (FAQ)

【About This Page】
This page is an FAQ specifically for "Orgel Gallery" orders by customers residing overseas or those visiting/planning to visit Japan. It covers international shipping procedures for high-end music boxes like 30-note, 50-note, and 72-note models, how to receive items at your hotel during your stay in Japan, and how to ship items back to your home country via a forwarding service. It also compiles information on venues where you can experience the actual products. We aim to fully support you in safely and smoothly purchasing high-end music boxes, tailored to your specific situation.
Ordering & Payment
Can I pay with an internationally issued credit card (VISA / Mastercard, etc.)?
Yes, you can.
If you purchase directly from our website (e.g., shipping to a hotel in Japan, or using a forwarding service in Japan), payment is only accepted via credit card. For details on supported credit cards, please visit the following page:

・About Payment Methods (Guide)
(*If you use "Buyee" for international shipping procedures, payment methods will be those specified and provided by Buyee.)
After ordering, can you issue an English receipt (invoice) for me?
We apologize, but our store cannot issue English receipts.
Our store can only issue receipts directly to you if you choose "Bank Transfer" as your payment method (*Japanese original only). If needed, please contact us via "Contact Us" after placing your order.

If you use a credit card or other payment methods, please use the transaction details generated by each bank, credit card company, or payment platform as your proof of receipt.
(*If you use "Buyee" for international shipping, please check your transaction details within the Buyee system.)
Can I make a tax-free purchase?
We sincerely apologize, but our store (online shop) does not offer tax-free services. We appreciate your understanding.
Shipping & Delivery
I live overseas. Do you offer international shipping?
Yes, for the "Orpheus Classic" series of 30-note, 50-note, and 72-note music boxes only, you can have items shipped overseas via the proxy shopping service "Buyee."
You can confirm items eligible for international shipping from the following product list:
・Product List Available for International Shipping

When making an actual purchase, please click the "Add to Buyee Cart" button displayed on each product detail page. For detailed purchasing procedures (guide) using the Buyee system, please refer to the following page:

・Detailed Steps for Purchasing via Buyee (For Overseas Customers)
While traveling in Japan, can I have my ordered items delivered to my hotel?
Yes, we offer delivery service to hotels in Japan.
When placing your order, please enter the "hotel name and address" in the shipping address field, the "hotel reservation name" in the recipient name field, and your "check-in date" in the remarks field.
(*To ensure smooth receipt, please make sure to contact your hotel in advance to inform them that a package will be delivered for you.)
Do I need to pay customs duties when shipping a music box or bringing it back to my home country myself?
Yes. In most cases, customs duties and import consumption taxes will be incurred depending on the customs regulations of your country. Since the specific amounts and taxation conditions vary by country, we recommend checking with your local customs office in advance.
Please understand that all taxes and fees incurred, whether through international shipping via Buyee or when you bring the item back yourself, are the responsibility of the customer.
Viewing & Listening in Japan
Can I see the actual designs and listen to the sound while I'm in Japan?
Yes, you can view and listen to actual music boxes at the following two facilities located in Nagano Prefecture and Kyoto Prefecture. We invite you to experience the exquisite craftsmanship and beautiful sound of Japanese artisans firsthand.
※Important Notes Before Visiting
Due to limited display models and songs, it may not be possible to listen to all products. If you have a specific model or song you wish to listen to, please be sure to confirm with each facility in advance so we can check if it can be prepared.
About Products
What are the differences between 30-note, 50-note, and 72-note? Which one should I choose?
The more "notes" a music box has, the wider the range of sounds it can produce at once, significantly increasing the depth of the performance. For a special memory of Japan or a gift for someone important, we highly recommend the "50-note" or "72-note" models.
  • 30-note: A high-quality standard model that plays the main melody and simple accompaniment. The cylinder rotates for about 30 seconds, allowing you to enjoy a pleasant melody.
  • 50-note: An advanced model that adds gorgeous ornamentation and rich chords, allowing you to enjoy a more authentic musical experience. It richly expresses the subtle nuances of a song and is an excellent piece for appreciating the beauty of "sound." It comes in two types: "single song long play," where the cylinder rotates 2 to 3 times to play one song for an extended period, and "multi-song play," where the cylinder rotates once to play 2 to 3 different songs.
  • 72-note: The top-of-the-line model among cylinder music boxes. Like the 50-note, it comes in both "single song long play" and "multi-song play" types. The rich sound thickness and delicate ornamentation created by the overwhelming number of 72 notes cannot be replicated by the 30-note or 50-note models. You can fully enjoy the profound reverberation unique to this highest-grade model.