FAQ for Overseas Visitors

Yes. Internationally issued credit cards may be used. When ordering directly from our online store for delivery to an address or hotel within Japan, credit card payment is available.

Please see the following page for details about available payment methods.

We apologize, but we are unable to issue receipts in English.

A receipt issued directly by our store is available in Japanese only and may be issued when payment is made by bank transfer. If you require one, please contact us after placing your order.

For credit card and other payment methods, please use the statement issued by your card company or payment provider as proof of payment.

We apologize, but tax-free shopping is not available through our online store.

Orders shipped directly by Orgel Gallery are delivered within Japan only.

For customers wishing to purchase from overseas, selected 30-note, 50-note and 72-note ORPHEUS Classic models are available through the proxy purchasing service Buyee.

Please see the list of eligible products below.

To place an order, please use the “Add to Buyee Cart” button shown on eligible product pages.

Orgel Gallery ships products directly within Japan only.

If you receive an item at an address in Japan and later, at your own discretion and arrangement, have the item forwarded or transported overseas, Orgel Gallery does not arrange, recommend, or manage that overseas forwarding or transportation.

Yes. We can deliver to hotels and other accommodation addresses within Japan.

When placing your order, please enter the hotel name and address as the shipping address, enter the name used for your hotel reservation as the recipient name, and include your check-in date in the order notes.

In many countries, customs duties, import taxes, VAT or other charges may apply according to local customs regulations.

The amount and applicable rules vary by country, so we recommend checking the regulations in your destination country in advance.

Any duties, taxes or other charges incurred are the responsibility of the customer, whether the product is shipped internationally through Buyee or personally taken home from Japan.

Yes. Music boxes may be viewed and listened to at the following two facilities in Japan. We invite you to experience the craftsmanship and beautiful sound of Japanese mechanical music boxes.

• Nidec Orgel Memorial Museum SUWANONE
  Shimosuwa, Nagano Prefecture
• Nidec Orgel Showroom
  Kyoto, Kyoto Prefecture

Generally, a larger number of notes provides a wider musical range and allows richer harmonies and arrangements. For a particularly memorable item from Japan or a special gift, we especially recommend the 50-note or 72-note models.

• 30-note:
  A refined standard model featuring the main melody with a simple accompaniment. One cylinder rotation provides approximately 30 seconds of music.
• 50-note:
  A premium model offering richer harmony, decorative notes and more detailed musical expression. Depending on the arrangement, models are available with one longer piece played over two or three cylinder rotations, or with multiple melodies in one music box.
• 72-note:
  A flagship-class cylinder music box offering exceptional depth, rich harmony and delicate musical detail. As with the 50-note models, both extended single-piece arrangements and multiple-melody versions are available.

可以。直接通过本店在线商店下单，并配送至 日本国内地址或住宿酒店时， 可使用信用卡付款。

有关可使用的付款方式，请参阅以下页面。

非常抱歉， 本店无法开具英文收据。

本店直接开具的收据仅提供日文版本， 并仅限通过银行转账付款的订单。 如有需要，请在下单后与我们联系。

如使用信用卡或其他付款方式， 请将信用卡公司或相关支付服务提供的交易明细 作为付款凭证使用。

非常抱歉， 本在线商店暂不提供免税购物服务。

Orgel Gallery本店直接安排的商品配送仅限日本国内。

海外客户如希望购买商品， 指定的30音、50音、72音 “ORPHEUS Classic”系列商品可通过购买代理服务 Buyee购买。

可通过Buyee购买的商品请参阅以下页面。

购买时，请从对应商品页面显示的 “Add to Buyee Cart”按钮进入购买流程。

Orgel Gallery本店直接安排的商品配送仅限日本国内。

如您在日本国内收货后， 根据自己的判断并自行安排将商品转送或运输至海外， 本店不负责安排、推荐或管理该海外转送及国际运输。

可以。本店可将商品配送至日本国内的住宿酒店。

下单时，请在收货地址中填写酒店名称及地址， 收件人姓名请填写酒店预约时使用的姓名， 并在订单备注中注明入住日期。

根据目的地国家或地区的海关规定， 可能产生关税、进口增值税或其他相关费用。

具体金额及规定因国家和地区而异， 建议您事先向当地海关等相关机构确认。

无论通过Buyee进行海外配送， 还是由客户本人从日本携带回国， 所产生的关税、税费及其他相关费用均由客户自行承担。

可以。您可在以下两个设施观看并试听实际的音乐盒。 欢迎亲身感受日本机械音乐盒精致的工艺与美丽的音色。

• Nidec Orgel Memorial Museum SUWANONE
  日本长野县下诹访町
• Nidec Orgel Showroom
  日本京都府京都市

一般而言，音数越多，可表现的音域越宽， 和声及编曲也能更加丰富。 如果作为特别的日本纪念品或珍贵礼物， 我们尤其推荐 50音或72音型号。

• 30音：
  以主旋律和简洁伴奏为中心的高品质标准型号。 圆筒每旋转一周约可演奏30秒左右。
• 50音：
  可表现更丰富的和声、装饰音和细腻的音乐表情。 根据不同曲目及型号， 有圆筒旋转2至3周完成一首较长乐曲的版本， 也有一台音乐盒演奏多首曲目的版本。
• 72音：
  属于高级圆筒机械音乐盒中的旗舰级型号。 丰富的音数能够带来更深厚的和声、 更细腻的装饰音与更具层次感的音乐表现。 与50音型号相同，也有长曲版本及多曲版本可供选择。

はい、ご利用いただけます。 当店で直接ご注文いただき、 日本国内のご住所や宿泊先ホテル等へ配送する場合、 クレジットカード決済をご利用いただけます。

対応しているお支払い方法の詳細は、 以下のページをご確認ください。

誠に恐れ入りますが、 英語の領収書の発行は承っておりません。

当店から直接発行する領収書は日本語表記のみとなり、 銀行振込でお支払いいただいた場合に発行いたします。 ご希望の場合は、ご注文後にお問い合わせください。

クレジットカード等をご利用の場合は、 カード会社または決済サービスが発行する利用明細書を ご利用ください。

誠に恐れ入りますが、 当店オンラインショップでは 免税対応は行っておりません。

当店から直接行う商品の発送は、 日本国内に限らせていただいております。

海外からご購入をご希望のお客様には、 30弁・50弁・72弁の 「オルフェウス クラシック」の対象商品について、 購入代行サービス 「Buyee」 をご案内しております。

海外からご購入いただける対象商品は、 以下よりご確認いただけます。

ご購入の際は、対象商品ページに表示される 「Buyeeカートに追加」ボタンからお進みください。

当店からの商品発送は、 日本国内に限らせていただいております。

日本国内でお受け取りになった商品を、 その後お客様ご自身の判断・手配により 海外へ転送・輸送される場合、 当店ではその海外転送・輸送の 手配、推奨、管理は行っておりません。

Yes, we can deliver to hotels within Japan.

When placing your order, please enter the hotel name and address in the shipping address field, the name used for your hotel reservation in the recipient name field, and your check-in date in the remarks field.

Depending on the country or region, customs duties, import consumption taxes, value-added taxes, and other fees may be incurred based on local customs regulations.

Since the amounts and conditions vary by country/region, we recommend checking with your local customs office in advance.

Whether shipped internationally via Buyee or brought back by you from Japan, any taxes and customs duties incurred are your responsibility.

Yes. You can view and listen to actual music boxes at the following two facilities in Nagano and Kyoto prefectures. Please come and experience the exquisite craftsmanship of Japanese artisans and the beautiful melodies for yourself.

• Nidec Orgel Museum Suwanone
  Shimosuwa-machi, Nagano
• Nidec Orgel Showroom
  Kyoto City, Kyoto Prefecture

Generally, the more notes an music box has, the wider the range of sound it can express, allowing for richer chords and arrangements. We especially recommend 50-note and 72-note music boxes as special souvenirs from Japan or gifts for loved ones.

• 30-note:
  A high-quality standard model that primarily plays the main melody with simple accompaniment. Plays a melody of approximately 30 seconds per rotation of the cylinder.
• 50-note:
  A model that allows you to enjoy more authentic musical expression with rich chords and embellishments. There are specifications that play one song for a longer duration (2-3 cylinder rotations) and specifications that allow you to enjoy multiple songs in one unit.
• 72-note:
  A high-grade cylinder music box with a rich sound and delicate embellishments. Similar to the 50-note type, there are specifications that play one long song and specifications that play multiple songs.