Global FAQ (For Overseas & Visiting Customers)
FAQ for Overseas & Visiting Customers
[About This Page]
This page is a dedicated FAQ by Orgel Gallery for customers living overseas and those traveling or planning to travel to Japan. It provides information on international shipping procedures for premium music boxes (30-note, 50-note, and 72-note models), how to receive them at your hotel during your stay in Japan, and how to use forwarding services to ship to your home country. We also provide information on facilities where you can listen to the actual music boxes. We are here to support you in purchasing a premium music box safely and smoothly according to your situation.
This page is a dedicated FAQ by Orgel Gallery for customers living overseas and those traveling or planning to travel to Japan. It provides information on international shipping procedures for premium music boxes (30-note, 50-note, and 72-note models), how to receive them at your hotel during your stay in Japan, and how to use forwarding services to ship to your home country. We also provide information on facilities where you can listen to the actual music boxes. We are here to support you in purchasing a premium music box safely and smoothly according to your situation.
Ordering & Payment
Can I pay with a credit card issued overseas (VISA / Mastercard, etc.)?
Yes, you can.
For direct purchases from our store (such as delivery to a hotel in Japan or using a Japanese forwarding service), you can use credit cards issued overseas and various online payment methods. For details on all accepted payment methods, please check the following page:
・Guide to Payment Methods
(*Please note that when using "Buyee" for international shipping, the payment methods are exclusively those specified and provided by Buyee.)
For direct purchases from our store (such as delivery to a hotel in Japan or using a Japanese forwarding service), you can use credit cards issued overseas and various online payment methods. For details on all accepted payment methods, please check the following page:
・Guide to Payment Methods
(*Please note that when using "Buyee" for international shipping, the payment methods are exclusively those specified and provided by Buyee.)
Can you issue an English receipt after I place my order?
We apologize, but we do not issue receipts in English.
We can only issue a direct receipt (in Japanese only) from our store if you pay via Bank Transfer. If you require this, please contact us via "Contact Us" after placing your order.
If you use credit cards or other payment methods, please use the usage statement issued by your credit card company or payment service as your receipt.
(*If you are using "Buyee" for international shipping, please check your transaction details and statements on the Buyee system.)
We can only issue a direct receipt (in Japanese only) from our store if you pay via Bank Transfer. If you require this, please contact us via "Contact Us" after placing your order.
If you use credit cards or other payment methods, please use the usage statement issued by your credit card company or payment service as your receipt.
(*If you are using "Buyee" for international shipping, please check your transaction details and statements on the Buyee system.)
Shipping & Delivery
I live overseas. Is international shipping available?
Yes, international shipping is available exclusively for the 30-note, 50-note, and 72-note "Orpheus Classic" series through the proxy purchasing service "Buyee."
You can check the items eligible for international shipping from the list below:
・List of Items Available for International Shipping
To proceed with your purchase, please click the "Add to Buyee Cart" button displayed on each eligible product page. For detailed purchasing procedures using the Buyee system (User Guide), please refer to the following page:
・Detailed Purchasing Procedure via Buyee (For Overseas Customers)
You can check the items eligible for international shipping from the list below:
・List of Items Available for International Shipping
To proceed with your purchase, please click the "Add to Buyee Cart" button displayed on each eligible product page. For detailed purchasing procedures using the Buyee system (User Guide), please refer to the following page:
・Detailed Purchasing Procedure via Buyee (For Overseas Customers)
Can I have my order delivered to my hotel while I am traveling in Japan?
Yes, we can deliver to your hotel in Japan.
When placing your order, please enter the "Hotel Name and Address" as the shipping address, and the "Name of the person who booked the hotel" as the recipient's name. Please also write your "Check-in Date" in the remarks column.
(*To ensure you receive your order smoothly, we kindly ask that you inform the hotel in advance that a package will be arriving for you.)
When placing your order, please enter the "Hotel Name and Address" as the shipping address, and the "Name of the person who booked the hotel" as the recipient's name. Please also write your "Check-in Date" in the remarks column.
(*To ensure you receive your order smoothly, we kindly ask that you inform the hotel in advance that a package will be arriving for you.)
Will I need to pay customs duties when shipping or bringing the music box back to my country?
Yes. In most cases, customs duties and import consumption taxes will apply based on the customs regulations of your country. As the amount and conditions vary depending on your country, we recommend checking in advance.
Whether you use Buyee for international shipping or take the item back yourself when returning home, please note that all incurred taxes are the responsibility of the customer.
Whether you use Buyee for international shipping or take the item back yourself when returning home, please note that all incurred taxes are the responsibility of the customer.
Viewing & Listening in Japan
Can I see the designs and listen to the actual music boxes while I am in Japan?
Yes, you can view and listen to the actual music boxes at the following two facilities. We highly recommend experiencing the exquisite craftsmanship and beautiful tones created by Japanese artisans firsthand.
- Nidec Orgel Memorial Museum Suwanone (Shimosuwa, Nagano)
- Nidec Orgel Showroom (Kyoto City, Kyoto)
*Important Note Before Visiting
As the models and songs on display are limited, it is not possible to listen to all products. If you have a specific model or a preferred song in mind, we will check if preparation is possible. Please be sure to contact each facility in advance to confirm before your visit.
As the models and songs on display are limited, it is not possible to listen to all products. If you have a specific model or a preferred song in mind, we will check if preparation is possible. Please be sure to contact each facility in advance to confirm before your visit.
About Products
What is the difference between 30-note, 50-note, and 72-note models, and which one should I choose?
The greater the number of "notes" (the teeth on the metal comb), the wider the range of sound that can be played at once, significantly enhancing the depth of the performance. For a special memory of your trip to Japan or a gift for a loved one, we highly recommend the "50-note" or "72-note" models.
- 30-note (30 Note): A high-quality standard model that plays the main melody with simple accompaniment. You can easily and comfortably enjoy a beautiful melody of about 30 seconds per cylinder rotation.
- 50-note (50 Note): A premium model that allows you to enjoy more authentic music with gorgeous embellishments and rich chords. It is a masterpiece for appreciation that pursues the beauty of "sound" by richly expressing even the finest nuances of the music. It comes in two specifications: "1-song long play" where the cylinder rotates 2 to 3 times to play one long song, and "multi-song play" where one music box plays 2 to 3 different songs.
- 72-note (72 Note): The pinnacle model among cylinder music boxes. Like the 50-note, it features "1-song long play" and "multi-song play" specifications. The overwhelming number of 72 notes produces a rich depth of sound and delicate embellishments that cannot be replicated by 30-note or 50-note models. You can fully enjoy the profound resonance unique to this flagship model.